Privacy Policy

Surge Studio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, enquire about our services or work with us.

For the purpose of data protection law, the data controller is Surge Studio Productions Ltd, trading as Surge Studio.

1. Information we collect

We may collect and process the following types of personal information:

• Your name, company name and job title
• Email address, phone number and other contact details
• Information you provide when making an enquiry or requesting a quote
• Project details, vessel details or production requirements you share with us
• Billing and business information required for contracts, invoices and accounting
• Website usage information, such as pages visited, device type, browser type and basic analytics data
• Any other information you choose to send to us directly

We only collect information that is relevant to running our business, responding to enquiries, delivering our services and improving our website.

2. How we use your information

We may use your personal information to:

• Respond to enquiries and messages
• Provide quotes, proposals and project information
• Manage client relationships
• Deliver photography, film, production and creative services
• Prepare contracts, invoices and business records
• Communicate about current or potential projects
• Improve our website, marketing and services
• Meet legal, tax and accounting obligations
• Protect our business, website and legal rights

We do not sell your personal information.

3. Our lawful basis for using your information

We rely on one or more of the following lawful bases:

• Contract: where we need your information to provide services, prepare a proposal, enter into a contract or deliver a project.
• Legitimate interests: where we use your information to operate and promote our business, respond to enquiries, manage client relationships and improve our services.
• Legal obligation: where we need to keep records for tax, accounting or legal reasons.
• Consent: where you have given clear permission, such as signing up to marketing communications. You can withdraw consent at any time.

4. Website analytics and cookies

Our website may use cookies or similar technologies to understand how visitors use the site and to improve performance.

Cookies are small files stored on your device. Some cookies are necessary for the website to function. Others may help us understand website traffic, page performance or user behaviour.

Where required, we will ask for your consent before using non-essential cookies. You can also manage or block cookies through your browser settings.

5. Marketing communications

We may contact you with relevant updates, portfolio work, service information or business communications where you have consented or where we have a legitimate business reason to do so.

You can ask us to stop sending marketing communications at any time by contacting us at enquiry@surgestudio.net.

6. Sharing your information

We may share your personal information with trusted third parties where necessary to run our business or deliver our services. This may include:

• Website hosting providers
• Email, cloud storage and business software providers
• Accountants, bookkeepers or professional advisers
• Freelancers, contractors or production crew involved in a project
• Payment processors or invoicing platforms
• Legal or regulatory authorities where required by law

We only share information where necessary and expect any third parties we work with to handle personal data responsibly and securely.

7. International transfers

Because Surge Studio may work with clients, vessels, crew and suppliers internationally, your information may sometimes be processed or accessed outside the UK or European Economic Area.

Where this happens, we will take reasonable steps to ensure your personal information remains protected in line with applicable data protection laws.

8. How long we keep your information

We only keep personal information for as long as necessary for the purpose it was collected.

This may include:

• Enquiry records for a reasonable period in case we work together in the future
• Client and project records for the duration of the working relationship
• Contract, invoice and accounting records for the period required by law
• Marketing contact details until you unsubscribe or ask us to remove them

When information is no longer needed, we will delete it or anonymise it where appropriate.

9. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

This includes using secure digital systems, limiting access where appropriate and working with reputable service providers.

No online system is completely secure, but we take privacy and data protection seriously.

10. Your rights

Depending on where you are based, you may have rights under data protection law, including the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw consent where consent is the lawful basis
• Request a copy of your information in a portable format
• Complain to a data protection authority

To exercise any of these rights, contact us at enquiry@surgestudio.net.

11. Complaints

If you are based in the UK and have concerns about how we handle your personal information, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.

We would appreciate the chance to deal with your concern first, so please contact us at enquiry@surgestudio.net if you have any questions or complaints.

12. Links to other websites

Our website may contain links to other websites, platforms or social media pages. We are not responsible for the privacy practices or content of those third-party websites.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date shown above.

14. Contact us

For any questions about this Privacy Policy or how we handle personal information, contact Surge Studio Productions Ltd by email at enquiry@surgestudio.net.